A question or need help?

At Bymee Cosmetics, every interaction is valuable. 💌 Before writing to us, please check our FAQ: you will quickly find clear answers to the most common questions (order tracking, delivery times, returns, etc.).

❓ Is there a doubt?

Our team is here for you, with all the attention and care you deserve. Your satisfaction is and will always be at the heart of our priorities.

GENERAL

  • Our lip plumpers rely on a synergy of naturally sourced active ingredients, carefully selected to gently enhance the volume of your lips. Their formula hydrates, nourishes, and softens, revealing a visibly fuller, smoother, and intensely comfortable mouth.

  • Absolutely! We have carefully formulated our lip plumpers to suit all skin types, including sensitive skin. Our products are free from harsh chemicals and have been dermatologically tested. However, if you have particularly sensitive skin, we recommend doing a patch test before use.

  • The plumping effect of our lip plumping products lasts from 4 to 8 hours, depending on the composition of each lip and environmental factors. For optimal results, we recommend applying our plumping product as part of your beauty routine or before going out for an instant boost.

  • Of course! The Bymee plumper can be used alone for a natural glossy effect, or as a base to enhance your favorite lipstick including our lip ink or our tinted serum. Let it sit for a few minutes after application, then apply the color of your choice for an even more radiant and long-lasting result.

  • We accept various payment methods for a smooth shopping experience. This includes major credit cards such as Visa and MasterCard.
    We also accept payments via PayPal, Apple Pay, and Google Pay. For added convenience, some regions may offer additional local payment options, which will be displayed at checkout.

  • It can sometimes take 20 to 30 presses to release the air and get the product out. Try clicking a few more times on the button located under the tube, and the product will start to appear then.

  • To use the lip plumper:

    1. Make sure your lips are clean and dry.
    2. Apply a small amount of plumper to your lips using the applicator.
    3. Spread it gently and evenly over your lips.
    4. Allow the product to dry and absorb for best results.
  • The plumping effect lasts from 4 to 8 hours, depending on the composition of each lip and environmental factors.
    For optimal results, we recommend applying our plumping product as part of your beauty routine or before going out for an instant boost.

SHIPPING AND RETURNS

  • We offer delivery to several countries!
    Bymee ships to over 65 countries. Check our delivery policy to verify availability in your country as well as estimated delivery times.

  • For France, delivery takes place within 48 working hours after shipment.
    For international orders, expect an average of 3 to 5 working days, depending on the destination.
    We do everything possible to ensure fast and reliable delivery times, even during peak demand periods. You will receive a tracking link as soon as your order is shipped.

  • As soon as your order is shipped, you will receive an email containing your tracking link.
    This way, you can follow each step of its delivery.

  • Each Bymee cosmetic product undergoes rigorous quality control.
    Our warranty covers any manufacturing, design, or material defects.
    If you notice a defect, please report it to us within 14 days of discovering it.
    Please note that this warranty does not cover damages related to misuse or external causes unrelated to the product.

  • Returns are accepted within 14 days after receiving your order.

    Items must be new, unused, and returned in their original packaging, perfectly intact.

    For more details, we invite you to consult our return policy.

  • Yes, we offer full or partial refunds depending on the case.
    Each request is handled with care, in accordance with our refund policy.
    For more information, feel free to contact us directly, our team will be happy to assist you.

  • At Bymee, every message matters.
    A question, a doubt, a sweet word? Simply fill out the form below or write to us at support@bymeecosmetic.com.
    We look forward to reading your message and responding with all the attention you deserve.

  • To benefit from the “buy 1, get 1 free” offer, add at least two identical items to your cart.

    The discount will be applied automatically at checkout.

    If you wish to purchase only one item, the standard price will apply without any discount.

    Make sure to check your cart before confirming your order.

Have a question that hasn't been answered? Don't worry, our team is here for you. Write to us at support@bymeecosmetic.com or leave us a message using the form below, we will be happy to help you.